CityCenter to Deliver Technologically Advanced Guestrooms in 2009, Hospitality Technology, Sept. 16, 2008
Summary:
This article describes a super advanced guest room which will open in late 2009. By Cooperating with Control4 corporation, CityCenter develops a new level of personalized automation in guestrooms which will make the rooms debut the most advanced guestroom technology in the country, and become the benchmark for the hospitality industry. This smart room pays much attention to guests' in room experience. For example, once the guests entrance the room, it will recognize whether it is the first time they get in the room and welcome the guests by light, curtains, TV and so on. Guests can control all the utilities in the room by an integrated one-touch control and make changes of their preference. Keyless locks are adopted by the hotel to reduce key failure. 42-inch LCD HDTV can be connected to guests' laptop or other digital equipments as a "big-screen". In addition, this TV set could be a communication center especially working for displaying the messages of voice mails or package receipts and so forth. Besides, not only lighting, curtain opening, temperature could be visually controlled through TV, but also the wake up system could be combine in TV set. CityCenter will use fiber to offer on gigabit of bandwidth for the guests' Internet access and hotel operations. They also try to make the hotel "green" while introducing all kinds of technologies, for instance, energy and water saving, by indicating a suitable light level, room temperature, and automatically turning of the energy consuming equipments.
Reflection:
For Marriott in room wireless technology project, our team is looking for a method or we can say a central control device to integrate all kinds of wireless technologies in a guest room. So that guests can easily use all the in room technologies they need. The reason we think about this is because sometimes even there are full of advanced technologies in the guest room, but if guests do not know how to use them or do not use them at all because of the inconvenience of controlling, the guests' satisfaction falls down. Just imagine, if you pay 10 minutes try to find out how to turn on the light or how to adapt the light level but end it by failure, do you think there is any possibility that you will still feel satisfied of the hotel? So in my opinion, the article presents a right direction of developing a future guest room. What's more, the author emphasizes more at the automation of those technologies in a guest room, so called smart room. With the smart enough start of the in room experience, and the integrated control center--TV, and the comfortable and abundant experience the advanced technologies, I am sure that this kind of guest room will lead the the hospitality industry to a new milestone.
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3 comments:
The technology outlined in this article has great potential. I think the key to success is to make the systems user friendly. Too much technology all at once may be more than many hotel guests are willing, or able, to accept. It's difficult to predict how guests will react before they interact with these systems, which makes the cost of implementation risky. Additionally, rolling out a new technology hotel room is not a new concept.
I enjoyed this article because it relates to research we have conducted for in-room wireless technologies. It seems that many buildings are reaching the point of becoming “smart“. Designers are seeing that smart buildings not only provide convenience but they also reduce energy costs. I think the biggest problem with implementing automated systems is that the designers have to always consider those who are not technology savvy. Even though many of us may consider automation as being more convenient, there will always remain a select few who would rather do things manually. But one of the main advantages of automation is its ability to account for human error. For instance, by now everyone know about the importance of conserving energy yet we still forget to turn off lights from time to time or go the extra step to help our environment. But simple put…”we don’t”. Building automation can take care of these things and many more. In my opinion, its job is to be smart for the masses”. In our industry, automation will provide a means of letting the guest relax and not having to worry about anything more than their activities outside the walls of the hotel.
Convenience and customer satisfaction generated by guest-room experience is crucial in the lodging industry. Developments of innovative personalized automations in guestrooms will optimistically enhance the guest’s stay. Not only beneficial to the consumers, but also to the hoteliers, by reducing specific energy costs. With hotels funding new technologies, major social evaluations arise, related to the “green aspect”, and some of the new transformations are directly associated and specify in the environmentally friendly area. Agreeing with Kunwei, technology is only beneficial if implemented and utilized correctly. Furthermore, the in-room automated technologies will be beneficial for the consumer, hotelier, and environment.
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